Terms & Conditions
Effective Date: January 1, 2026
1. Scope of Agreement
These terms govern the provision of software engineering, cloud architecture, cybersecurity audits, and managed IT services by Entecra to its enterprise clients.
2. Service Level Agreements (SLAs)
Production systems under Entecra 24/7 Managed IT contracts are backed by guaranteed 99.9% uptime SLAs and rapid incident escalation protocols defined in individual Statements of Work (SOWs).
3. Intellectual Property Rights
Upon full settlement of project deliverables, all custom source code, documentation, and cloud deployment pipelines developed exclusively for the client remain the intellectual property of the client.
4. Limitation of Liability
Entecra conducts all technical deliverables with senior engineering rigor. Neither party shall be liable for indirect, incidental, or consequential damages arising from unforeseen third-party cloud outages.
5. Governing Law
These terms shall be governed by and construed in accordance with corporate commercial law, with primary operating jurisdiction in Lahore, Pakistan.