1. Scope of Agreement
These terms govern the provision of software engineering, cloud architecture, cybersecurity audits, and managed IT services by Entecra to its enterprise clients.
2. Service Commitments
Support hours, response times and any service commitments are agreed with each client and set out in their individual contract or Statement of Work (SOW).
3. Intellectual Property Rights
Upon full settlement of project deliverables, all custom source code, documentation, and cloud deployment pipelines developed exclusively for the client remain the intellectual property of the client.
4. Limitation of Liability
Entecra conducts all technical deliverables with senior engineering rigor. Neither party shall be liable for indirect, incidental, or consequential damages arising from unforeseen third-party cloud outages.
5. Governing Law
These terms shall be governed by and construed in accordance with corporate commercial law, with primary operating jurisdiction in Lahore, Pakistan.